VIRGINIA, Minn. (AP) – The chief executive of Delta Air Lines says he plans to add jobs at the carrier’s reservation center in the northeastern Minnesota city of Chisholm.
CEO Richard Anderson tells the Mesabi Daily News of Virginia, Minnesota that his airline wants to invest in the facility and keep it growing. It currently has about 500 full-time-equivalent employees.
Anderson was on the Iron Range last Thursday to spend time with employees at the reservation center, which belonged to Northwest Airlines before Delta acquired Northwest in 2008. He says he was “totally inept” when he performed customer service work there.
Anderson says the future of the Chisholm center is bright, even with the growth of Internet reservation services. He says it’s an important part of Delta’s SkyMiles frequent flyer program.