MNsure callers experience longer waits for help 28 Mar 14

 

ST. PAUL, Minn. (AP) – Callers to Minnesota’s health insurance exchange are experiencing longer waits this week as the deadline for open enrollment approaches.

As expected, MNsure is experiencing an upsurge in calls as residents try to sign up for coverage before the 11:59 p.m. Monday deadline.

MNsure spokesman John Schadl says the call center had received nearly 1,400 calls as of 1 p.m. Thursday, and callers were experiencing average waits of just under eight minutes. That’s up from around 6 1/2 minutes earlier in the week. But he says calls are typically answered within a couple minutes, then put on hold until a representative is available.

MNsure advises people concerned about wait times to call early in the day.

Consumers who start the enrollment process but can’t complete it by the deadline will get reprieves.